Shipping policy
SHIPPING POLICY
Effective date: September 7, 2026
Maloney & Krumm carefully packages every order to help protect your products during transit. This Shipping Policy applies to candles, soaps, fragrances, home-fragrance products, gifts, accessories, and other merchandise purchased from our store.
ORDER PROCESSING
Every order has a one-hour cancellation window. We will not begin processing an order until that one-hour window has ended.
Products are prepared and packaged in the order in which purchases are received. Processing time is separate from the shipping time shown by the carrier.
If an item is temporarily unavailable or an unusual delay affects your order, we will contact you using the email address or phone number provided at checkout.
HOT-WEATHER SHIPPING SCHEDULE
To protect candles, soaps, fragrances, and other temperature-sensitive products, we ship these orders Monday through Wednesday only.
We do not hand temperature-sensitive packages over to carriers Thursday through Sunday because packages may remain in carrier facilities or vehicles over the weekend.
An order that is not ready to ship by Wednesday will be held in a temperature-controlled indoor location and shipped on the next available shipping day, generally the following Monday.
During extreme heat, severe weather, or other unsafe shipping conditions, we may delay shipment to help protect the products. We will notify you if a significant delay affects your order.
SHIPPING DESTINATIONS
We currently ship within the United States only.
Certain fragrance, liquid, or alcohol-based products may be restricted to ground transportation and may not qualify for shipment to every destination.
SHIPPING RATES
Available shipping methods and charges are calculated and displayed at checkout. Shipping prices may depend on the destination, package weight, package dimensions, carrier, and delivery service selected.
Estimated delivery dates are estimates provided by the carrier and are not guaranteed.
TRACKING INFORMATION
When your order ships, tracking information will be sent to the email address or phone number provided at checkout.
Customers are responsible for monitoring tracking updates and making arrangements to retrieve their packages promptly after delivery.
DELIVERY OF TEMPERATURE-SENSITIVE PRODUCTS
Candles, soaps, fragrances, and other temperature-sensitive products should be brought indoors immediately after delivery.
Do not leave packages outdoors, in a mailbox, inside a vehicle, in direct sunlight, or in another hot or unsecured location.
Maloney & Krumm is not responsible for melting, heat damage, theft, loss, or deterioration occurring after confirmed delivery when a package is left outdoors, in a mailbox, inside a vehicle, in direct sunlight, or in another unsafe location.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after the one-hour cancellation window or after processing has begun.
If a package is returned because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the cost of reshipping the order. Original shipping charges are not refundable unless the mistake was made by Maloney & Krumm.
DAMAGED, BROKEN, LEAKING, OR MELTED ORDERS
Please inspect your order immediately after delivery.
Damage, breakage, leakage, or melting must be reported within 24 hours of the carrier’s confirmed delivery time.
Email my email is alland include:
• Your name and order number;
• A description of the problem;
• Clear photographs of the damaged product;
• Photographs of the interior and exterior packaging; and
• A photograph of the shipping label.
Please retain the product and all packaging until we have reviewed your claim.
Eligible claims will be evaluated for an appropriate replacement, store credit, or refund under our Return and Refund Policy. Reporting damage does not automatically guarantee a refund or replacement.
A claim may be denied when the product was left outside, in a mailbox, inside a vehicle, in direct sunlight, or in another hot or unsecured location after confirmed delivery.
LOST OR DELAYED PACKAGES
Carrier transit times are estimates. Maloney & Krumm is not responsible for delays caused by carriers, severe weather, natural disasters, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.
If tracking has not updated for an extended period or the carrier confirms that a package was lost in transit, contact us so we can help investigate the shipment and determine the appropriate next step.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
• Check around the delivery location;
• Ask other members of your household;
• Check with neighbors, apartment offices, mailrooms, or building staff; and
• Contact the shipping carrier using your tracking number.
If the package remains missing, contact us on our contact page. We will assist with available carrier-claim procedures, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered.
ORDER CHANGES AND CANCELLATIONS
Cancellation requests must be submitted within one hour of placing the order. We will not begin processing an order until this one-hour cancellation window has ended.
After one hour, the order becomes final and cannot be canceled. Shipping-address corrections requested after that time cannot be guaranteed.
RETURNS AND REFUNDS
Shipping-related returns, exchanges, replacements, and refunds are also subject to our Return and Refund Policy:
https://taqwrk-se.myshopify.com/policies/refund-policy
CONTACT INFORMATION
Questions regarding shipping or delivery please see our contact page.
Maloney & Krumm LLC
Glendale, Arizona 85308
United States